Talk to a human
No ticket portal and no phone tree. Pick the address that fits and you will get a person.
Last updated 5 August 2026
Support
Something broken, confusing, or missing: support@lima.app. Include your account email and what you expected to happen — it roughly halves the back-and-forth. We answer within one business day.
Sales and teams
Rolling Lima out to a team, or need an invoice, purchase order or security review: sales@lima.app.
Privacy and data requests
Access, correction or deletion of your data: privacy@lima.app. We action requests within 30 days. See the Privacy Policy for what we hold and why.
Security
Found a vulnerability? Report it to security@lima.app rather than filing it publicly, and give us a reasonable window to fix it. We will confirm receipt within two business days and credit you when it ships, if you want the credit.
Press
Interviews, assets and product questions: press@lima.app.
Anything else
hello@lima.app reaches the whole team. Feature requests and blunt feedback are both welcome.